Before an appointment
Patients should have an appointment prior to any visit to the WWRC outpatient department (OPD). Those without an appointment will not be seen unless emergency treatment is needed.
New Patients - Patients need a physician’s referral from a Primary Health Care Corporation (PHCC), private physician or HMC physician to access an OPD appointment.
Follow-up Patients - After an initial appointment with the OPD physician, patients will be given their next appointment at the OPD station reception according to the doctor’s advice/request. This will be followed up with two phone calls prior to the date of the appointment as a reminder. An SMS will also be sent on the day of the appointment.
Billing and payment procedures for outpatient appointments - All non-Qatari patients will be asked for payment by credit card, debit card or a QNB e-cash card for their OPD appointment.
Arriving at OPD
Patients should arrive 30 minutes prior to the scheduled appointment time and will be directed to reception. Patients more than 20 minutes late for their appointment will be rescheduled for another day so all appointment times are protected and not delayed.
Unable to attend an appointment?
Patients should call the Nesma’ak Customer Service Center on 16060 as early as possible so we can help you reschedule.
What to bring?
The following documentation should be brought to appointments:
New Patients:
- Health card
- Copy of passport or Qatar ID for husband and wife
- Copy of marriage certificate
- Referral from Primary Health Care Center/private clinic/private hospital (all referrals by online only)
- List of any current medications
Follow-up Patients:
- Health card
- Non-Qatari patients will be required to pay fees for their appointment
- Updated contact information if applicable
- List of any current medications
Gynecology patients
- Health card
- QID or copy of passport
- List of any current medications
Post appointment
Patient medical records will be updated by the physician and any results of ordered tests are added. Medical records are available upon request and for a nominal fee.
The doctor may also prescribe medication during an appointment which can be collected at the pharmacy. Information on the pharmacy is accessible
here.
